Job Description: The National Cybersecurity Protection System (NCPS), is an integrated system of intrusion detection, analytics, intrusion prevention, and information sharing capabilities that are used to defend the Federal Executive Branch's IT infrastructure from cyber threats. NCPS is housed within the Network Security Deployment (NSD) Division of the Department of Homeland Security (DHS). We provide NSD with operations and maintenance support to sustain NCPS cybersecurity capabilities. We are currently seeking an experienced BMC Remedy Administrator in Arlington, VA. This position requires the chosen candidate to have an active Top Secret security clearance with SCI eligibility.

Tasks include:
* Administer and program BMC Remedy ARS * Perform upgrades and install the BMC Remedy ARS, Mid-Tier, CMDB, Incident, Problem, Asset, SLM, Service Request, Dashboard and Analytics, and Knowledge Management * Develop and implement modifications to the Remedy configuration management database (CMDB) * Create detailed designs based on customer's functional requirements * Install and configure Remedy ITSM suite of products and applications (8.

0 or later) * Provide technical support to customers by investigating and resolving systems-related matters * Provide support telephonically and/or electronically * Analyze user requirements and provide recommendations to ensure task compliance * Create process, data, and workflow models Basic Qualifications:
To qualify you must be an experienced Remedy Specialist with the following basic qualifications: * Bachelor's degree or equivalent combination of education and experience * Seven or more years of experience in systems engineering, software engineering, operating systems programming, or architecture. * Experience working with computer hardware, operating system software and desktop applications with a specific concentration in one or more areas * Experience working with one or more structured programming languages * Experience working with design principles and applications.

Desired Qualifications:
* Bachelor's degree in systems engineering, computer science, management information systems, or related field preferred * BSM Dashboards 7.7.02 * BSM SAP 4.1 or later/BSM Analytics 8.

1 Other Qualifications:

* 3-4 years of experience in: + BMC Remedy ARS version 8.0 or later + IT System Management (ITSM) suite 8.0 or later + Microsoft SQL 2008 or later * Analytical and creative problem solving skills for design, creation and testing of systems. * Communication skills to communicate system proposals to management and customers and provide systems diagnoses and resolution for current systems. * Interpersonal skills to interact with customers, senior level personnel, and team members. * Organization skills to balance and prioritize work. * Leadership skills to assist less experienced personnel. * Ability to integrate moderately complex hardware and software systems. * Ability to work independently and as part of a team.For immediate consideration, please send your resume to *************************** .

Job Code:
#2829 With continuous growth since our inception in 1999, ITEC has a strong and reputable presence in the aerospace and Department of Defense (DOD) market. ITEC is a member of the National Association of Government Contractors. ITEC has experienced exceptional growth because of our commitment to our customers and employees. We invite you to learn more about ITEC at **************** . Join us. We are always seeking great talent to join our ITEC Team.

2829 Post Date: 09/12/2017 Minimum Clearance: Dept of Homeland Security Workplace: On-Site/Office Job Category: Remedy Administrator Compensation: Unspecified annual salary Unspecified hourly wage Group ID: ******** Note: ***************** is restricted for use only to U.S. citizens with active Federal security clearance.

Associated topics:
chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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